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Service Providers

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The San Gabriel/Pomona Regional Center relies on our community service providers to meet the needs of our community. The Community Services Department is the division to identify, recruit, and maintain qualified services providers.  Our expectation is that our service provider community share our vision and commitment to providing quality services to our diverse population.

Within the Community Services Department, there are 4 unique units with focused specialties to support the agency's vision.  These divisions specifically support the agency and case management staff with regards to:

  • Resource Development
  • Quality Assurance monitoring and complaint/abuse follow-up
  • Vendorization process; entering new vendors and rates into Sandis
  • Transportation; coordinating transportation service for clients
  • Fiscal Monitoring and compliance
  • Vendor trainings and technical assistance
  • Implementation of new statutes, regulations and service provision changes

Resource Development

Provides outreach to prospective individuals and entities interested in providing services to our community. Resource Developer’s provide technical assistance throughout the vendorization process and help to ensure the services both meet the current needs and are in compliance with applicable laws, regulations, and/or ordinances. 

  • The Resource Developers are available to assist with finding a generic resource or identifying and vendoring a resource that is needed.
  • Special resources developed through grant funding include a mental health resource website “Project Hope” & an employment website “WorkNow”

Vendorization

Responsible for the process for identification, selection, and utilization of service providers based on the qualifications and other requirements necessary in order to provide the services. The vendorization process allows regional centers to verify, prior to the provision of services to clients, that an applicant meets all of the requirements and standards specified in regulations. Applicants who meet the specified requirements and standards are assigned a service code and an unique vendor identification number.

  • Vendor Coordinators duties include entering new vendors into the system, including requesting out-of-area vendor information from other regional centers.
  • Vendor Coordinators maintain the rate table to ensure that all rates are supported by contracts, payment agreements, DDS rate letters or fee schedules.
  • Vendor Coordinators can assist new vendors, including parent vendors, in completing vendor applications and documents.
  • The New Vendor Request form is utilized when there is a need to add a new vendor to the system

Transportation

SG/PRC contracts with vendors to provide transportation services. All transportation services are curb-to-curb and include fixed route service, as well as on-demand service.

 The first point of contact for transportation questions or concerns should be the transportation company providing the service. If the transporter has not adequately addressed the issue or concern, the Service Coordinator (SC) or the SG/PRC Transportation Unit should be contacted directly and informed of the issue.

The Transportation Unit is available during regular operating hours from 8 a.m. to 5 p.m. This unit is also for the on-going support to case management with overall processing and coordination of Transportation Service Requests (TSR’s), as well as the following:

  • Bus Pass/TAP Card Enrollment
  • Handling complaints regarding transportation services
  • Developing contracts and monitoring compliance
  • Providing technical assistance to service providers
  • Maintaining routing software (Bus Boss)
  • Answer general questions about ACCESS services
  • Assist with seeking alternative transportation services (e.g., participant-directed transportation; auto driver; cab service)

Quality Assurance

Responsible for monitoring  SG/PRC vendored programs.  Serves as the central contact for complaint investigations of vendored programs, including complaints of physical abuse, verbal abuse, unanticipated deaths, staffing issues, program issues, training issues, and fiscal issues. 

Quality Assurance Specialists (QA) function as additional support to the agency’s After Hours On-Call system and are available to agency personnel during and after business hours.

Click here to view more information about Training Opportunities for Service Providers

 

 

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