Transportation Resources in the Community
Contracting With Vendors
SG/PRC contracts with vendors to provide transportation services. All transportation services are curb-to-curb and include fixed route service, as well as on-demand service.
The first point of contact for transportation questions or concerns should be the transportation company providing the service. If the transporter has not adequately addressed the issue or concern, the Service Coordinator (SC) or the SG/PRC Transportation Unit should be contacted directly and informed of the issue.
The Transportation Unit is available during regular operating hours from 8 a.m. to 5 p.m. This unit is also for the on-going support to case management with overall processing and coordination of Transportation Service Requests (TSR’s), as well as the following:
- Bus Pass/TAP Card Enrollment
- Handling complaints regarding transportation services
- Developing contracts and monitoring compliance
- Providing technical assistance to service providers
- Maintaining routing software (Bus Boss)
- Answer general questions about ACCESS services
- Assist with seeking alternative transportation services (e.g., participant-directed transportation; auto driver; cab service)
If you have a question or need to inform the Transportation Unit about a particular issue regarding transportation, you can email them at transportation@sgprc.org.