Purchase of Services & E-Billing

Welcome to the SG/PRC Purchase of Services/E-Billing Support Page.

This page is designed to help providers and parent vendors understand how the POS team supports them throughout the e-billing process and other areas regarding your payments.

Here, you’ll find essential information, step-by-step guidance, training resources, important announcements, and key reminders to help you stay informed. Whether you’re getting started or looking for ongoing support, this page serves as your central resource for the tools and information you need.

Find the support you need

P.O.S. <br>Payment Schedule

Purchase of Services Payment Schedule

This payment schedule outlines the dates when approved payments are processed and issued to service providers and/or parent vendors.

1st Pay Date2nd Pay DateEnd of Month
Residential Providers (Advanced P&I / SOF)
On the 10th of the month.  

Cut-Off Date:
Invoices submitted by the 3rd of the month.		All Providers
On the 17th of the month.
 

Cut-Off Date:
Invoices submitted by the 6th of the month.		All Providers
On the 28th of the month.  


Cut-Off Date:
Invoices submitted by the 16th of the month.

Invoice-Specific Guidelines

  • Billing Cut-Off: Invoices must be submitted on or before the cut-off date according to the payment schedule. Please note: Invoices received after the cut-off date will be paid on the next scheduled pay date.
  • Submission Deadline: Invoices must be submitted within 90 days of the date generated (invoice date). Invoices submitted after the 90-day deadline are not eligible for payment. To find out if you are eligible for a one-time exception, please contact P.O.S. Team Member before submitting the late invoice.
  • All invoice submissions are received by the regional center on the following business day.
  • If a payment day falls on a weekend or holiday, the pay date will be on the closest business day.
  • Please allow a minimum of two (2) business days for bank processing of EFT remittances.
  • All remittance details can be found on the E-Billing site under Payments (this is available only if you have direct deposit).
  • For general billing questions, please click on the “General Billing Guidelines” Tab
  • Click here to view Agency Holiday Closure Schedule
Team <br>Directory

SG/PRC Vendor Payment Specialists – Team Directory

SG/PRC has a team of Vendor Payment Specialists available to answer questions related to authorizations for billing and payments for services or to assist you to make sure all the administrative billing paperwork is in place for the individuals you serve.

Please use the directories listed below to find the appropriate team member who can assist you with your specific questions. These directories are organized alphabetically by vendor name, making it easy to identify your assigned point of contact.

For New Authorizations, Changes & Re-Authorizations:

By Vendor NamePayment SpecialistEmail Address
 #’s & A – Cal RJess Cabrerajessica.cabrera@sgprc.org
Cal S – CzMary Lapeyrademlapeyrade@sgprc.org
D – HaSara Saylorssaylor@sgprc.org
Hb – ImVanessa Sta. Anavstaana@sgprc.org
In – MaxImelda Ramirezimelda.ramirez@sgprc.org
May – PoCaroline Ducdu@sgprc.org
Pp – ShRebecca Lickfeltrebecca.lickfelt@sgprc.org
Si – ZSara Chustzschustz@sgprc.org
SDP Dr. Banner & Dr. HiloKayla Pereakperea@sgprc.org

For Invoices & Payments:

By Vendor NamePayment SpecialistEmail Address
ASara Chustz schustz@sgprc.org
B – Cal RSara Saylor ssaylor@sgprc.org
Cal S – CzImelda Ramirezimelda.ramirez@sgprc.org
D – HCaroline Ducdu@sgprc.org
I – MawRebecca Lickfeltrebecca.lickfelt@sgprc.org
Max – RgMary Lapeyrademlapeyrade@sgprc.org
Rh – VVanessa Sta. Anavstaana@sgprc.org
W – ZJess Cabrerajessica.cabrera@sgprc.org
#’s & PremierStephanie Sernasserna@sgprc.org
SDP Dr. Banner & Dr. HiloKayla Pereakperea@sgprc.org
E-Billing<br>Process/Training

E-Billing Enrollment Process

  • Vendor Billing: Pursuant to Welfare and Institutions Code 4641.5, vendors shall submit all billing to SG/PRC utilizing the electronic e-billing system provided by DDS. The SGPRC E-billing portal can be found by clicking here
  • Request a E-Billing Enrollment Form from your Vendor Payment Specialist (please refer to the Team Directory tab to find your point of contact)
  • Complete all sections (Incomplete forms will not be processed).
  • Email your completed form to the following – MDabul@sgprc.org
  • Once we receive your completed forms, you will be set up in the E-Billing system for online access to your invoices. See tutorials below for instructions.
  • For questions regarding invoices, contact your assigned Vendor Payment Specialist. (please refer to the Team Directory tab to find your point of contact)

E-Billing Training Information

General Billing<br>Guidelines

General Billing Guidelines

  • For technical support regarding your e-billing account log-in or password, please email helpdesk@sgprc.org.
  • The E-Billing System is not available daily from 11:00 pm to 7:00 am.
  • Please review authorization document as soon as it is received. Ensure the vendor number, service code, sub-code (if any), dates of service, and units of service are listed correctly. Please note: If anything is incorrect, please contact your service coordinator, as soon as possible. Changes on this document can only be changed by your service coordinator.
  • For questions regarding a line on your invoice, please check “Deferred” and provide a comment indicating a reason. Deferred invoices will not be automatically regenerated. Please contact your Vendor Payment Specialist.
  • “No Service Selection”: Checking “No Service” on your E-Billing invoice indicates no services were provided for the month. This action permanently deletes the invoice. Please note: Once deleted, invoice cannot be regenerated.
  • Misbilled Units: Units billed in error are not eligible for regeneration.
  • Quality Incentive Program – The California Department of Developmental Services (DDS) Quality Incentive Program (QIP) rewards community service providers for improving care. Eligible vendors who complete surveys and meet standards like HCBS compliance can earn ongoing rate additions up to 10% or one-time lump-sum incentive payments.
Service<br>Provider Portal

The Service Provider Portal (SPP) is Here!

The Service Provider Portal (SPP) is a new online tool allowing providers to easily access up-to-date information regarding their transactions with SGPRC and the individuals we serve. The SPP allows service providers to receive authorization information faster and in a more efficient way than by traditional mail service.

This online tool also allows the service provider to reference important client information, review/track payment history, and plan for authorization expiration dates online.

Before getting started using the SPP, you will need to complete and submit the Service Provider Agreement form.

Access the SPP Service Provider Agreement Form Here

Click below to access training guides and tutorial that explain how to use this online tool:

Standard User Guide

Super User Guide

Video Tutorial on the SPP

Enter the Service Provider Portal Here

E-Billing

E-Billing is a process that allows service providers to complete invoices over the Internet for automated processing and payment. This expedited process helps to insure that invoices are prepared accurately and payments are received more reliably.

Pursuant to Welfare and Institutions Code 4641.5, vendors shall submit all billing to SG/PRC utilizing the electronic e-billing system provided by DDS.

CLICK HERE TO ACCESS E-BILLING PORTAL

For technical support regarding your E-billing account log-in or password, please email helpdesk@sgprc.org.

New E-Billing Homepage Coming soon!

The new E-Billing Homepage will give you a more user-friendly experience, with easier navigation and improved access.

A website banner reads: "Digital Billing Tool for Providers and Regional Center Partners" with a login button and a coastal road background.