San Gabriel/Pomona Regional Center recognizes that service coordination is the primary means through which the regional center carries out its mission. Service coordination is essential to assuring that clients and families are assisted in securing services and supports which maximize opportunities and choices in living, working, learning, and participating in recreation in the community.

The primary direct service provided by the regional center is service coordination. A service coordinator (SC) is assigned to each client and family. A client is a term used to refer to an individual who has a developmental disability and is served by the regional center. The SC is responsible for collecting and giving information to the clients and families, coordinating services for the clients and families to enable them to have a leadership role in service design, and advocating for client rights.

Service Coordinators utilize the agency Purchase of Service Policy to identify appropriate services and supports for client and families:

CLICK HERE TO ACCESS THE SG/PRC POS (Purchase of Service) Policy

If a client or a client's authorized representative does not agree with a decision made about the services and supports made by the regional center, they can always appeal this decision. When this occurs, your Service Coordinator is required to provide you with a Notice of Action and an Appeal Information Packet.  If you wish to appeal a decision, your Service Coordinator can assist you with this process.

“Each regional center and each vendor that contracts with a regional center to provide services to consumers shall conspicuously post on its internet website, if any, a link to the department’s internet website page that provides a description of the appeals procedure set forth in this chapter and a department telephone number available for answering consumer and applicant appeals procedure questions.”

Department of Developmental Services website page dds.ca.gov/general/appeals-complaints-comments/

Department of Developmental Services telephone number: (916) 654-1690

For more information about The Appeals Process (Formerly Fair Hearings), please click here

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